In our continuing efforts to serve our customers better, we have now introduced Enterprise Direct where our team of dedicated business bankers are just a call away. This is a unique offering that provides you with simple convenient access to engage a Business Banker on your Business Needs while you run your business. Enterprise Direct is available from Monday to Friday, 08:00am to 05:00pm.
How and when can I access Enterprise Direct?
SME customers can access Enterprise Direct via a toll free telephone number or email.
Who qualifies for Enterprise Direct?
All Stanbic SME Tier 2 customers have access to Enterprise Direct
Are my details safe when I use Enterprise Direct?
The Business Bankers at Enterprise Direct are professionals and are guided by the same rules that guide your interaction with a Business Banker in the Branch. The same protected systems used in the branch are used by the Business Bankers at the Enterprise Direct. All your transactions are safe.
Manage and grow your business
Business Bankers will:
·Provide advice on banking products suited to your needs
·Have meaningful and informed conversations around your businesses
·Give Start-Up advice and assistance
·Enable you to start, manage and grow your business with a reliable partner.
·Collectively, these benefits will result in an overall increase in a better experience for you, with improved service delivery and greater efficiency.
Enterprise Direct is able to assist you with:
·Balance Enquiries and Statements
·Pricing and Product Information
·International/Local payments information and guidance
·Registration/Reactivation of Internet, Mobile Banking and SMS Notification
·Foreign Exchange Enquiries/Negotiation
·Trade financing (Guarantee, invoice discounting, letter of credit and structured finance)
·Cheque Book Enquiries
·Reactivation of Dormant/Inactive Accounts
·Certificate of balance, Calculation of interest /service fees, Debit order disputes